Cancellation & Refund Policy

1. How to Request a Cancellation

All cancellation requests must be submitted through one of the following official channels:

• Via Email: Send an email to info@eventnstay.com with your Booking Confirmation ID, registered name, and reason for cancellation.
• Via Website Portal: Log in to your account at https://www.eventnstay.com and request a cancellation under the "My Bookings" section.

2. Standard Individual Stay Cancellation Rules

Unless specified otherwise on your Booking Confirmation Voucher, standard accommodation bookings follow the cancellation charges listed below:

• Cancellation 15 Days or More Prior to Check-in:
  • Refund: 90% refund of the total booking amount (10% standard processing fee deducted).
• Cancellation Between 7 to 14 Days Prior to Check-in:
  • Refund: 50% refund of the total booking amount.
• Cancellation Between 0 to 6 Days Prior to Check-in:
  • Refund: No refund (100% cancellation charge).
• No-Show (Failure to arrive without prior cancellation):
  • Refund: No refund.

3. Event & Bulk Group Bookings Policy

Event stays, group reservations, and customized event travel packages are subject to special terms due to vendor commitments and advance inventory blocks:

• Advance Retention: Initial non-refundable deposits made to block event rooms or venues are strictly non-refundable.
• Partial Guest Cancellations: Requests to reduce the room count or guest capacity must be made at least 21 days prior to the event date. Approval depends on partner hotel policies and revised minimum-stay agreements.

4. Non-Refundable & Peak Season Rates

• Peak Dates & Festival Seasons: Bookings made for peak dates (e.g., New Year, Diwali, major local festivals, or high-demand corporate conference dates) are 100% non-refundable and non-changeable once confirmed.
• Promotional Rates: Special promotional or discounted fares explicitly tagged as "Non-Refundable" at the time of booking cannot be canceled or modified for a refund.

5. Booking Modifications & Rescheduling

• Date Changes: Requests to change travel dates are subject to property availability and price variations.
• Modification Fees: EventNStay reserves the right to charge an administrative amendment fee in addition to any price differences levied by the partner property.

6. Refund Processing & Timelines

• Verification: Once a cancellation is approved, our team will process the refund based on the applicable policy.
• Timeline: Approved refunds will be credited back to the original source of payment (Credit/Debit Card, UPI, Net Banking) within 7 to 10 business days.
• Banking Delays: EventNStay is not responsible for additional delays caused by processing banks or payment gateways.

7. Cancellations by EventNStay or Third-Party Vendors

In rare circumstances (e.g., natural disasters, property safety issues, government restrictions, or unresolvable technical errors):

• EventNStay will inform you immediately and offer an alternate accommodation of equivalent standard.
• If you decline the alternative option, a 100% full refund of the booking amount received by us will be processed.